CRM
Customer Relationship Management
Manage customers across the entire organisation
World-class access to customers’ information. Oracle NetSuite’s Customer Relationship Management (CRM) software can transform the way you view your customer lifecycle. From leads to opportunities, sales orders to fulfilment, renewals, upselling, cross-selling and support, discover the only cloud solution that delivers a true real-time, 360º view of customers.
Oracle NetSuite's CRM system includes marketing automation, campaign tracking, customer service management, forecasting and much more. Implementing NetSuite CRM enables organisations to have all customer related data on one system.
Giving the tools required to provide outstanding customer service and ensure customer retention.
Single source to manage customer data
Manage CRM activities across divisions and subsidiaries
Global visibility of every aspect of CRM
Real-time 360º view of all customers
NetSuite CRM implementation
Humony will work with the various different departments within your organisation. The sales and marketing teams as well as finance personnel will all benefit from implementing NetSuite CRM.
Management have the ability to view progress throughout the organisation with the use of dashboards and KPIs. All of which can be designed and developed with the help of Humony who have many years of experience providing the necessary reporting tools to provide the right data to the right people.
Reviewing current processes and developing new workflows, Humony can work alongside your organisation to find the best solution, giving you the ability to provide a first class experience to your customers throughout their lifetime.
Benefits
- Constantly keep on top of your customer lifecycle
- Easily scalable and grows with the needs of your business
- Ideal solution for cross-department communication
- View any customer relationship instantly - right at your fingertips
- Keep all of your sales orders in one central location
- Perfect for storing upsell opportunities
- All data is safe and secure on the Cloud
- A simple tool that enables you to analyse leads and opportunities