Performance issues with government organisation
A local government organisation who have been using our legacy system for over 25 years, was experiencing performance issues, but could not ascertain what the root cause was. Their users complained about recent system performance issues and management insisted that something was done to resolve the problem, as it was practically unusable. We felt a responsibility to the people that we had supported for many years.
Although our software was not at fault, we had to do something to restore their faith and to help them out, and also for our own peace of mind. We needed to get to the bottom of the problem.
After an initial investigation we found that they had recently upgraded their system, which coincided with the Covid lockdown and remote working. It appeared that members of staff were accessing the system in a variety of ways, some had poor broadband width and also had family members who were using the home internet at the same time.
We analysed the issue and made swift modifications to our software to speed up their systems to allow users to work from home with top level performance, in order to carry on working at a high level of production.
We were responsive, flexible and worked on the problem until it was fixed by mobilising our development team and immediately analysed and resolved the issue as swiftly as possible.
