Sales
✔️ Prospecting and lead generation ✔️ Lead processing ✔️ Pipeline ✔️ Delivery and support ✔️ Additional sales ✔️ Reporting and follow-up ✔️
In a world where customer data is king, having the right CRM solution is paramount. NetSuite CRM is the go-to solution that empowers your business by optimising processes, nurturing leads, and supporting your customer base.
In today’s fast-paced business landscape, staying competitive means more than just having a great product or service. It’s about managing processes, nurturing leads, and optimising opportunities effectively. This is where NetSuite CRM comes into play, offering a comprehensive solution for businesses looking to achieve operational excellence and boost their revenue.
NetSuite CRM is a powerful Customer Relationship Management (CRM) solution designed to streamline your business processes and provide robust support for your sales, marketing and support efforts. With NetSuite CRM, you can harness the full potential of your customer data, ensuring that no opportunities are missed, while providing your customers and members with the best experience.
NetSuite CRM’s core strength lies in its ability to streamline processes across your organisation. Whether it’s managing customer interactions, automating repetitive tasks, or centralising data, NetSuite CRM simplifies it all. This streamlined approach means less manual work and more time to focus on nurturing leads and closing deals.
A successful business relies on a constant influx of leads or opportunities. NetSuite CRM’s lead management capabilities ensure that you capture leads effectively and nurture them through the sales funnel. By tracking lead interactions and preferences, you can personalise your communication, increasing the likelihood of conversion.
A well-managed sales pipeline is the lifeline of any business. NetSuite CRM provides a clear view of your entire pipeline, allowing you to identify bottlenecks, analyse performance, and optimise your sales strategies. With NetSuite CRM, you can convert leads into paying customers more efficiently and track the success of your sales efforts.
Customer support is an integral part of the customer journey. NetSuite CRM includes support features that enable your team to deliver a top-notch service. Access customer information, track support tickets, and ensure that your customers receive timely assistance, fostering loyalty and facilitating repeat business.
Introducing our CRM Accelerate solution from SuiteCorner, a premium add-on to complements NetSuite CRM and deliver advanced features to supercharge your CRM experience.
With CRM Accelerate, you can enhance your brand’s awareness by leveraging cutting-edge tools for marketing automation, lead scoring, and advanced analytics. It’s the perfect choice for businesses looking to take their CRM strategy to the next level.
We know that “one size fits all” solutions only take you so far. With CRM Accelerate, we set up the processes according to how your organisation works so that the solution compliments your processes without you needing to make lots of changes. If you need to add new steps to facilitate a winning formula, we have best practices in place to help you get to where you need to be.
In CRM Accelerate we have refined the overviews available into different visual boards for different tasks. For example, the Pipeline Board provides a good visual overview of leads, opportunities and newly closed deals, all in one place. This, in combination with key performance indicators to show ongoing deals, total sales and total orders, means your team will always know what to do next to convert your leads into closed deals.
Optimising Customer Journeys with NetSuite CRM
Customers engage with your organisation across multiple touchpoints, from ads to leads, sales, and support. Consistent support and information empower your team, fostering strong customer relationships and satisfaction. NetSuite CRM enhances this process for better customer outcomes.
This is essential, not only to keep customers, but to increase the potential for additional sales! And of course, the best possible marketing message is one from your customer telling others how good their experience is.
During a lifecycle, the customer deals with your organisation through multiple channels. From paid adverts, to a visit on the homepage registered as an opportunity, your customer is processed by sales and marketing before experiencing the care from your customer support. The key to success is quality support and a best-in-class experience throughout the customer journey. With a clear customer journey, your customer relationships will be more successful so that you win more new business and retain your existing customer base.
To help maximise customer satisfaction and the potential for additional sales throughout the customer journey, we have a powerful dashboard and set of tools within CRM Accelerate. These tools ensure that all who interact with customers, have a clear view of when a customer should be contacted, when next meeting is, when the next phone call is scheduled for, and what their support history looks like.
✔️ Prospecting and lead generation ✔️ Lead processing ✔️ Pipeline ✔️ Delivery and support ✔️ Additional sales ✔️ Reporting and follow-up ✔️
✔️ Budgeting, reporting, sales and coaching ✔️ Prospecting and lead generation ✔️ Lead processing ✔️ Pipeline ✔️ Delivery and support ✔️ Additional sales ✔️
✔️ Support and customer support ✔️ Reporting and follow-up ✔️ Complete view of customer history ✔️